Return policy

Effective Date: July 2026

This Return & Refund Policy applies to all Fruit Gummy Chews and related products purchased through lozisap.com.

Due to the nature of food products, we have established specific return, refund, and replacement guidelines to ensure product safety and customer satisfaction.

By completing a purchase on our website, you acknowledge and agree to the terms outlined below.

1. Food Product Return Policy

For health, safety, and quality reasons, we generally do not accept returns of food products.

The following items are not eligible for return or refund:

• Products that have been opened, consumed, or partially used

• Products returned without prior approval from our customer service team

• Products affected by improper storage or handling after delivery

• Products returned due to personal taste preferences or flavor preferences

• Products returned because customers do not like the product after purchase

We recommend reviewing product descriptions, ingredients, and storage information before placing an order.

2. Eligible Refund or Replacement Situations

We may provide a refund or replacement in the following situations:

• Product arrives damaged during shipping

• Package is severely damaged, crushed, or compromised during delivery

• Product is missing from the shipment

• Product received is incorrect

• Product has quality issues caused before delivery, such as leakage or visible deterioration

All requests are reviewed individually based on the information provided by the customer.

3. Required Evidence

To help us review your request efficiently, please contact us within 48 hours after delivery and provide:

• Order number

• Customer name and contact information

• Clear photos or videos of the shipping package

• Photo showing the shipping label

• Clear images or videos showing the product issue

• Description of the problem

Requests submitted without sufficient evidence may not be approved.

4. Refund Process

If your refund request is approved:

1. Our customer service team will confirm the refund eligibility.

2. The refund will be issued to your original payment method.

3. Refund processing will begin after approval.

Please allow approximately 7–10 business days for the refunded amount to appear in your account. The actual timing may vary depending on your payment provider or financial institution.

5. Replacement Policy

In certain approved situations, Lozisap may offer a replacement instead of a refund.

Replacement requests may be accepted for:

• Damaged products received

• Incorrect products shipped

• Missing items from an order

If a replacement is approved:

• We will arrange a replacement shipment after confirming the issue.

• Replacement items will be shipped using the available delivery method.

• Customers are not required to return damaged food products unless specifically requested by our customer service team.

6. Replacement Shipping & Additional Costs

For approved product issues caused by our processing or shipping error:

• Lozisap will cover the replacement product cost and applicable shipping expenses.

• No additional replacement fee will be charged to the customer.

For situations caused by incorrect customer-provided information, including:

• Incorrect shipping address

• Failure to receive the package

• Customer-requested replacement for reasons outside our responsibility

additional shipping charges or replacement costs may apply.

Any applicable fees will be communicated to the customer before processing.

7. Order Cancellation

If you wish to cancel an order, please contact us as soon as possible.

Orders that have already been processed or shipped cannot be canceled.

Once an order has entered the shipping process, it will be subject to the applicable refund and replacement terms described in this policy.

8. Customer Responsibilities

Customers are responsible for:

• Providing accurate shipping information during checkout

• Checking delivered packages promptly

• Following product storage recommendations

• Contacting customer support within the required timeframe if an issue occurs

Lozisap is not responsible for problems caused by incorrect customer information, improper storage, or delayed reporting of product issues.

9. Processing Time

Our customer service team will review submitted refund or replacement requests within 1–3 business days after receiving all required information.

Once approved:

• Refund processing will begin immediately.

• Replacement orders will typically be arranged within 2–5 business days.

Actual delivery times for replacement shipments depend on the shipping carrier and destination.

10. Policy Updates

We reserve the right to update or modify this Return & Refund Policy at any time to reflect changes in our business practices, product policies, or applicable regulations.

Any updates will be posted on this page with the revised Effective Date. Continued use of lozisap.com after updates means you accept the revised policy.

11. Contact Us

If you have any questions regarding returns, refunds, replacements, or order issues, please contact our customer support team:

Lozisap

25524 Laurel Valley Rd
Leesburg, FL 34748
United States

Email: [email protected]

Phone: +1 (352) 801-2527